Terms of service

Terms of Use – Lymphelia

Last updated: November 11, 2026

OVERVIEW

Welcome to Lymphelia.

The terms "we", "our" and "us" refer to Lymphelia.

Lymphelia operates this store and website, including all related information, content, features, tools, products and services (the "Services").

Our store is hosted by Shopify, which enables us to sell our products and services.

By accessing our site or using our Services, you agree to be bound by these Terms of Use and by the policies associated with them, including our Privacy Policy, our General Terms of Sale and our Refund Policy.

If you do not accept these Terms, you must not use our Services.

ARTICLE 1 – ACCESS TO THE SITE AND CUSTOMER ACCOUNT

By using the Services, you declare that you have reached the legal age required in your country of residence.

You agree to provide accurate, complete and up-to-date information when placing any order or creating an account.

You are solely responsible for the confidentiality of your login credentials and for the activities carried out from your account.

We reserve the right to suspend or delete an account in the event of fraudulent or abusive use, or use contrary to these Terms.

ARTICLE 2 – PRODUCTS

Lymphelia sells ergonomic pillows intended for children.

The products offered are designed to provide support adapted to the child's body shape and comfort during sleep.

The information, recommendations and descriptions on the site are provided for informational purposes and do not constitute medical advice.

The products are not intended to diagnose, treat or prevent any disease or condition.

We strive to present the products, their characteristics and their dimensions as accurately as possible. However, slight differences in color, appearance, dimensions or packaging may exist depending on manufacturing conditions, the materials used, the devices used to view the site, or manufacturing changes.

Pillows may be compressed during packaging and transport. They may therefore need some time after unpacking to gradually regain their shape and volume.

We reserve the right to modify or withdraw any product at any time without notice.

ARTICLE 3 – ORDERS

Any order placed on the site constitutes an offer to purchase.

Lymphelia reserves the right to refuse, limit or cancel any order, in particular in the event of:

  • suspected fraud;

  • a previous dispute;

  • non-payment;

  • inaccurate information;

  • an unusual or excessive order.

We also reserve the right to limit or refuse orders that may be intended for commercial resale.

The order is considered final only after payment has been confirmed.

ARTICLE 4 – PRICES AND BILLING

The prices displayed are stated in US dollars (USD), unless otherwise indicated.

Shipping is free for orders delivered in the United States. Any other costs are specified before final validation of the order.

We reserve the right to change our prices at any time without notice.

The applicable price is the one displayed at the time the order is validated.

The customer warrants that they have the necessary authorization to use the payment method provided.

ARTICLE 5 – SHIPPING AND DELIVERY

Delivery times are given as an indication and do not constitute a contractual guarantee.

Lymphelia cannot be held liable for delays caused by carriers, customs services or any event beyond its control.

The customer is responsible for the accuracy of the delivery information provided when ordering.

The risk of loss or damage to the products passes to the customer at the time the customer, or a third party designated by the customer, takes physical possession of the products.

ARTICLE 6 – INTELLECTUAL PROPERTY

All content on the Lymphelia site, including in particular texts, images, logos, videos, designs, trademarks and graphic elements, is protected by applicable French, European and international intellectual property laws.

Any reproduction, distribution, exploitation or use without prior written authorization is strictly prohibited.

ARTICLE 7 – THIRD-PARTY TOOLS AND SERVICES

Certain tools or services accessible via our site may be provided by third parties.

These services are offered "as is" and subject to availability.

We do not control these third-party services and disclaim all liability regarding their content, operation or use.

ARTICLE 8 – THIRD-PARTY LINKS

Our site may contain links to third-party websites.

We are not responsible for the content, policies or practices of these external sites.

Access to these sites is at the user's sole risk.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

Any sale made on the site is concluded directly between the customer and Lymphelia.

Shopify cannot be held liable for the products, orders or transactions made through our store.

ARTICLE 10 – PERSONAL DATA

Personal data collected via the site is processed in accordance with our Privacy Policy and applicable regulations, in particular the EU General Data Protection Regulation (GDPR), which applies to us as a company based in France.

By using our Services, you consent to this collection and processing.

ARTICLE 11 – REVIEWS AND COMMENTS

By posting a review, comment or content on our site or our social networks, you grant Lymphelia a non-exclusive right to use, reproduce and distribute this content for commercial or promotional purposes.

You warrant that the content you post does not infringe any third-party rights.

We reserve the right to remove any content deemed unlawful, offensive or inappropriate.

ARTICLE 12 – ERRORS AND INACCURACIES

Typographical errors, inaccuracies or omissions may occasionally appear on the site.

We reserve the right to correct any error and to modify information at any time without notice.

ARTICLE 13 – PROHIBITED USES

It is prohibited to use the site:

  • for fraudulent or illegal purposes;

  • to distribute malicious content;

  • to infringe intellectual property rights;

  • to disrupt the operation of the site;

  • to collect data without authorization;

  • through unauthorized automated tools, robots or scraping systems.

Any violation may result in the immediate suspension of access to the site.

ARTICLE 14 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Lymphelia cannot be held liable for indirect damages, loss of data, financial losses or harm resulting from:

  • use of the site;

  • inability to use the site;

  • misuse of the products;

  • use that does not comply with the recommendations or instructions provided;

  • a delivery delay beyond our control.

The products are provided without any guarantee of individual results, without prejudice to our "100-night trial" guarantee and the legal guarantees described in our General Terms of Sale.

ARTICLE 15 – DISCLAIMER OF WARRANTIES

The Services are provided "as is" and as available.

We do not guarantee:

  • that the site will be free of errors or interruptions;

  • that the results obtained through use of the products will meet the customer's expectations (if the pillow does not suit you, our "100-night trial" guarantee allows you to return it);

  • the complete absence of bugs or technical anomalies.

As some jurisdictions may limit disclaimers of warranties, certain provisions of this article may not apply.

ARTICLE 16 – TERMINATION

We may suspend or terminate access to the site or the Services at any time in the event of a violation of these Terms.

Obligations and liabilities incurred before termination remain applicable after termination.

ARTICLE 17 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the other provisions will remain fully in force.

ARTICLE 18 – WAIVER

Lymphelia's failure to exercise a right provided for in these Terms does not constitute a waiver of that right.

ARTICLE 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between the customer and Lymphelia regarding the use of the Services.

ARTICLE 20 – GOVERNING LAW

Lymphelia is a French company. These Terms are governed by French law.

In the event of a dispute, an amicable solution will be sought first.

In accordance with articles L612-1 et seq. of the French Consumer Code, the customer may use a consumer mediator (an independent out-of-court dispute resolution service) free of charge. Their contact details are provided on simple request to contact@lymphelia.com.

Failing an amicable resolution, the French courts will have jurisdiction.

ARTICLE 21 – CHANGES TO THE TERMS

We reserve the right to modify these Terms at any time.

Changes take effect as soon as they are published on the site.

It is the user's responsibility to consult this page regularly.

ARTICLE 22 – CONTACT DETAILS

LYMPHELIA – E.M. COMPANY
Email: contact@lymphelia.com

SIREN: 940 103 427