Refund policy

Returns and Refund Policy – Lymphelia

Last updated: November 11, 2026

This policy applies to all products sold by Lymphelia (E.M. COMPANY) on the lymphelia.com website: ergonomic pillows for children. It sets out two ways to return a product to us: the statutory right of withdrawal (14 days) and our commercial guarantee, the "100-night trial".

1. "100-night trial" guarantee

We want your child to be able to try their pillow in real life, night after night. If the pillow does not suit you, you can send it back to us, even after using it, and be refunded.

  • Duration: 100 nights from the delivery date of your order.
  • Products covered: Lymphelia ergonomic pillows purchased on lymphelia.com.
  • Condition of the product: the pillow may have been used. It must be returned to us complete (with its cover), clean and without damage caused by misuse (tear, significant stain, burn, etc.).
  • Return costs: return shipping costs are borne by the customer.
  • Refund: the price paid for the pillow (in US dollars for orders placed in USD) is refunded to the payment method used when ordering, within 14 days after receipt and verification of the return.
  • Territory: orders delivered in the United States, France and the European Union.

How to proceed:

  1. Write to us before the end of the 100 nights at contact@lymphelia.com, stating your order number and the reason for your return.
  2. We will send you the return address and instructions.
  3. Send the pillow back with a tracked shipment (recommended) within 14 days of our reply.

This commercial guarantee is offered by E.M. COMPANY (Lymphelia), 21 Rue de Brenet, 71500 Louhans, France. It is in addition to your statutory rights under French consumer law, which governs our sales, and does not replace them (right of withdrawal, legal guarantee of conformity and guarantee against hidden defects, see our General Terms of Sale).

2. Right of withdrawal (14 days)

Lymphelia is a French company and our sales are governed by French consumer law. In accordance with articles L221-18 et seq. of the French Consumer Code, you have 14 days from receipt of your order to withdraw, without having to give a reason. Simply let us know by email at contact@lymphelia.com or via the withdrawal form available on the website.

You must then return the product within 14 days of your request. Return costs are borne by you. We will refund the price of the product and the initial delivery costs (at the standard delivery rate) within 14 days of your request; we may wait until we have received the product, or proof of its shipment, before issuing the refund.

If you wish to return a pillow that has already been used, the "100-night" guarantee (section 1) applies.

3. Damaged, defective product or order error

If your product arrives damaged or defective, or if we made a mistake with your order, contact us as soon as possible at contact@lymphelia.com, ideally with photos. We will offer you an exchange or a refund. In this case, return costs are borne by us. These situations also fall under the legal guarantee of conformity, detailed in our General Terms of Sale.

4. What is not refunded

  • a product returned after the end of the 100 nights (excluding the legal guarantee);
  • a product returned without having contacted us beforehand, or without an order number;
  • a product damaged through misuse or incomplete;
  • return shipping costs (except for a defective product or an error on our part).

5. Refused or unclaimed package

If a package is returned to us because it was refused or was not collected, we will refund the price of the products. Any reshipment costs remain your responsibility.

6. Contact

For any questions: Lymphelia –  contact@lymphelia.com